WHEN WILL MY ITEMS BE SHIPPED?
- All items have a handling period before they are processed and shipped.
- 99% of orders are shipped within 2-5 days of purchase.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
You may read our detailed guide on estimated Shipping time here - Shipping Times.
You will be updated when you order is shipped and provided with a tracking number.
WHERE ARE MY ITEMS COMING FROM?
Most of our products are shipped directly from our suppliers located all over the world including the United States, Europe and China. In some Instances your item can take time to process through customs and take a few days longer for delivery depending on your location.
WHAT COUNTRIES DO YOU DELIVER TO?
Thanks to our reliable suppliers around the globe, we now ship worldwide!
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For quicker shipping, items in the same purchase may be sent in separate packages.
Please keep this in mind when getting your items. If you don't receive your full order at once, the rest will probably arrive soon after.
If you have any other questions, please contact us at: support@ShopperEZ.com and we will help you out.
ARE MY PAYMENTS SECURE ON YOU SITE?
Yes, absolutely. Our store is hosted on Shopify Inc on an encrypted SSL (Secured Socket Layer). They provide us with the online e-commerce platform that allows us to sell our products and services to you.
All credit card payments are done through their payment provider Stripe. We also offer the option to checkout through PayPal Express Checkout at your convenience.
Refund Or Returns
We do not issue refunds on any of our Sale Items.
All sales are final for sale items!
If you received an item that has been damaged please email us at: support@ShopperEZ.com
Please take pictures of any damaged items and send them to us by email so we can help get your a new item shipped out.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of the product(s) and ship a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
SHOP PAY FAQ
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Can I use Shop Pay Installments if I'm an international customer?
Shop Pay Installments is only available to customers with a United States billing address and phone number. Customers with international billing addresses and phone numbers can't use Shop Pay Installments.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Can I buy gift cards with Shop Pay Installments?
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
What if I make a return on a purchase made through Installments with Shop Pay?
After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.
You can check our Return Policy for up-to-date details about this.